October 21, 2002

Dear Mr. Startt:

Like any worthwhile relationship, a customer-vendor affiliation brings together ideas and common goals. Striking the delicate balance between like and dislikes can sometimes be difficult. Two traits I hold in high regard personally and professionally are integrity and respect.

Consequently, I am compelled to tell you that working with you is an absolute pleasure. Everything is upbeat and up-front. Business is tough, but not with people like you.

Our relationship confirms that win-win situations occur when to people desire a positive result. Thank you for being a model customer. You make the reason I chose this profession obvious.

Sincerely yours,
Michael W. Roderick
President